ServiceMax from GE Digital and ProntoForms Collaborate to Enhance Field Service Productivity

ServiceMax from GE Digital, the leading provider of field service software and ProntoForms Corporation (TSXV:PFM), the global leader in smart mobile forms for enterprise announced a collaboration between the two companies to offer integrated smart mobile forms in Predix ServiceMax, the leading Field Service Management (FSM) solution.

As quoted in the press release:

Field service organizations continue to struggle with highly complex service processes for unique equipment, forcing technicians to continue to use paper forms for some work related tasks. Additionally, the complexity of integrating and sharing data with other systems continues to hamper information sharing. The lack of integrated, flexible, and automated solutions for these tasks can reduce field productivity, impact service record detail, and possibly impact safety and compliance.

With this collaboration, ServiceMax users can opt to add ProntoForms’ agile and advanced mobile capabilities to create an integrated, full-featured, entirely digital workflow solution that improves the speed, quality, and flexibility of task execution, using the ServiceMax offering as a single technology solution.

ServiceMax users will now benefit from key capabilities, including:

• No-code platform for rapidly developing smart mobile forms and checklists, including advanced conditional logic that helps guide technicians through complex work tasks;
• Point-and-click configuration of workflows, including unique record creation for different destinations or recipients;
• Improved agility in compliance management and reporting with multi-language support, form version control, and customized outputs to match regulatory reporting requirements.

“Industry analysts have identified extensibility of Field Service Management solutions, particularly in the area of smart mobile forms and workflows, as a strategic critical capability for differentiation – the integrated offering of ProntoForms supports ServiceMax as a leader in the FSM market,” said Alvaro Pombo, CEO of ProntoForms. “We’re proud to partner with ServiceMax to bring our unique enterprise capabilities to their customers, complementing the ServiceMax offering with advanced mobile forms and checklist capabilities.”

“This integration further supports our Industrial IoT growth strategy and extends our partnership with ProntoForms, which originated from a need from our customers,” said Jonathan Skelding, Vice President Global Alliances, ServiceMax from GE Digital. “These additional capabilities expand the richness of the ServiceMax platform and will help drive better outcomes for our customers.”

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