SurveyMonkey Launches Sentiment Analysis Feature Driven By AI

SurveyMonkey (NASDAQ:SVMK) launched new AI-driven features to its software. These include sentiment analysis and natural language processing technologies through visualizing text responses at a higher level.

As quoted in the press release:

“SurveyMonkey uses its years of expertise to help customers gather feedback at scale and quickly translate data into actionable insights,” said Ross Moser, chief product officer at SurveyMonkey. “To that end, Sentiment Analysis and Word Cloud use natural language processing and machine learning to do the work for our customers by analyzing the data and displaying the insights in a visual, simple way. We’re continuing to invest heavily in advanced analytics so that our customers can have a powerful data storytelling tool at their fingertips.”

SurveyMonkey customers, like Box, have already had early access to the new Sentiment Analysis feature. SurveyMonkey found that over 40% of their customers’ surveys contain open-ended questions. Sentiment Analysis allows customers to analyze thousands of open-ended responses by using a tool that can read, process and filter through the comments instantly.

Click here to read the full press release.