National Grid's Smart Energy Solutions Program Receives High Customer Satisfaction

National Grid (LSE:NG) (NYSE:NGG) announced its first year results from the two-year Smart Energy Solutions (SES) program.
According to the press release:

Findings from approximately 11,000 customers revealed that in 2015 the SES program achieved a 98 percent retention rate, a 72 percent customer satisfaction rate and total customer savings of $1.25 million on their electric bills. Participating customers also experienced remarkable energy savings: collectively, customers saved a total of 2,300 megawatt-hours — enough to power a local library in Worcester, MA for nearly a year. Additionally, the average customer reduced their usage by nearly four percent during peak periods of electricity demand.
“We are thrilled with the encouraging results from the Smart Energy Solutions program and would like to thank our customers for their valuable participation,” said Ed White, vice president, New Energy Solutions, National Grid. “We have learned a great deal, including that many customers are excited about the program and want to proactively manage their energy use. We are continuing to enhance the SES program and hope to gain even more insight in the coming year.”
The Massachusetts Department of Public Utilities (DPU) approved National Grid’s Smart Energy Solutions program in 2012. To keep the DPU and other interested parties updated, National Grid prepared an interim evaluation report on the customer experience. A detailed report on the performance of the electricity distribution system soon will be submitted to the DPU.

Click here to read the full press release.