Ageas Insurance Adopts Symbility Desk Adjusting Solution

Global software company, Symbility Solutions (TSXV:SY) who are focused on modernizing the insurance industry announced that they have signed a multi-year agreement with Ageas Insurance.

The company said that the agreement between the two companies will see Ageas implement Symbilty’s desk solutions across their household claims operations.

As quoted in the press release:

This deployment will enable their UK Household Claims teams to provide enhanced customer choice at the earliest stages of a claim, further reducing claims cycle-times and driving an enhanced customer experience for Ageas’ policyholders.

Ageas continuously looks to provide their customers with peace of mind when they need it most. Implementing Symbility’s desk based estimating software, Desk Adjuster™, will support Ageas’ frontline employees to deliver solutions to policyholders right from the first notice of loss. Through a guided building reinstatement scoping tool, Ageas Household Claims staff are able to calculate the cost of a repair, based on a National Repair Schedule and reflecting regional variation to provide a consistent method of cash settlement of claims for customers.

“We are very excited to add Ageas Insurance to our growing roster of clients in the UK,” said Symbility Solutions’ CEO, James Swayze. “There is growing momentum amongst top insurance companies to provide the policyholder with fulfilment choice early in the claims process and this is an example of the migration in this direction. Our solution, Desk Adjuster, is designed to reduce manual touchpoints and this is a great example of how insurers are driving value from our platform’s capabilities.”

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