Ooma and Talkdesk Bring Best-in-Class Contact Center Platform to Ooma Enterprise Customers

Ooma (NYSE:OOMA) announced Ooma Enterprise will integrate the Talkdesk contact center platform into its award-winning business phone solution.

Ooma, a communications company for businesses and consumers said that Talkdesk will add Ooma Enterprise to its Talkdesk AppConnect Store.

As quoted in the press release:

Ooma Enterprise features include custom app integrations, advanced call analytics, desktop and mobile apps, team chat, and more. By combining Ooma Enterprise and Talkdesk, customers are able to engage with a single vendor to implement bespoke solutions for communications and contact center needs.

As the world’s first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.

“I’m delighted to welcome Ooma Enterprise to Talkdesk’s reseller partner program and our world-class partner ecosystem,” said Tiago Paiva, CEO of Talkdesk. “Ooma shares our commitment to giving customers simple yet powerful tools to build the solutions they want, rather than be forced to swallow overpriced, fixed platforms that don’t always meet their needs.”

Eric Stang, chief executive officer of Ooma, said, “One in ten UCaaS users in an organization works in a contact center, either serving external customers or employees through departments such as information technology or human resources. That’s why we’re excited to offer the category leading Talkdesk platform to Ooma Enterprise customers.”

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