Exela Technologies Opens its Sixth Claims Benefits Processing Facility for U.S. Veterans

Exela Technologies (NASDAQ:XELA), a global business process automation leader announced the opening of Exela’s sixth secure benefits claims records facility for the U.S. Dept of Veterans Affairs, veterans Benefits Administration (VBA).

The company said this this the second VBA processing facility Exela has opened in Irving, TX and one of four federally secure, National Archives Records Administration (NARA) compliant facilities currently managed by the company.

As quoted in the press release:

The VA program was initiated to help eliminate the backlog of VBA claims the VA was experiencing by transforming the entire claims processing program through technology and process automation. The team has used its expertise and technology in handling a benefits claims workflow, which has been plagued with the most complex of business and document processes, to help overhaul what had previously been a beleaguered federal government program. The benefits adjudication process to approve a claim from its time of inception was taking too long, as deemed by Congress, leading to an increasing backlog of claims. By implementing sophisticated and automated Exela business processes and technologies, the company has helped transform and speed up the adjudication process for claims, and records management practices for millions of claims files. The claims processed represent veterans that receive benefits from all 50 states and U.S. territories, and countries abroad.

“Our team is addressing the needs of our customers by applying technology that helps streamline manual processes, and working to automate business processes,” said Ron Cogburn, CEO Exela Technologies. “Putting this idea into practice by improving upon the file intake, processing, and storage processes that today enable veterans to more quickly receive benefits – each benefit of which they’ve earned and expect to receive timely – has been fulfilling work for our team.”

Although not on hand for the opening, Brad Houston, Executive Director of VA’s Office of Business Process Integration (OBPI), remarked, “VA is always looking for new ways to improve the speed and accuracy of claims processing. VA’s partnership with Exela Technologies is a great example of how the private sector can move faster and at lower cost to help drive better services for Veterans.”

Exela now has two claims facilities in Irving, two in Mt. Vernon, KY, one in San Jose, CA, and one in Louisville, KY. These record centers include both VBA and Veterans Health Administration (VHA) processing facilities. All commercially stored federal records must be stored in a building that meets the stringent storage and management security requirements set by NARA.

Click here for the full text release.