Evolving Systems Awarded Three New Customer Contracts

Evolving Systems (NASDAQ:EVOL), a leader in real-time digital engagement solutions and services announced that three new customer contracts in South Asia and Africa.

The company said that these new contracts each extend the company’s solutions for improving mobile customers experience while also improving its operational efficiencies.

As quoted in the press release:

These contracts further validate Evolving Systems’ focus on Managed Services as the preferred mode of engagement as it further transitions from harder-to-forecast licensing deals of the past to the planned and budgeted operational expense model of such engagements. These efforts align with carriers’ needs for sustained improvements to their customer engagement platforms. The latest contract awards include systems for both retail dealer and online sales, order management, subscriber self-service, distribution, number management and product simplification to optimize functions for high-volume sales.

• In South Asia, one of the largest mobile phone providers has selected Evolving Systems to implement systems to improve customer lifecycle value through progressive capabilities and more efficient operations under a 3-year managed services agreement. After a short 3-month rollout. the first phase of the solution was launched, meeting the fast time-to-market commitment which was a critical consideration in the carrier’s selection phase. Furthermore, this was achieved despite the need to implement and execute the solution which required collaboration between the customer’s retail business process, Supply Chain Management, IT OSS/BSS and Core Network. The Evolving Systems solution enabled the customer to go from nearly 50 different types of products and associated supply and support systems requiring multiple manual and error-prone steps for coordination of stock, forecasting, logistics and customer transaction handling, to a single unified product.
• In Africa, Evolving Systems’ dealer-sales optimization solution adds advanced new features for one of the region’s leading carriers to optimize and accelerate the sales process for SIM cards and phones through its well-established dealer network. The contract enables the carriers’ retailers to sell generic SIM cards for significant network and distribution savings and efficiency. Customers can then remotely self-authenticate anywhere, anytime, to enable the carrier to comply with local government regulations. The platform also allows the operator to offer upgraded tariff plans, select custom numbers and upsell features and apps at the point of sale.
• A leading African carrier and an existing customer further invested in Evolving Systems’ solutions through a new managed services agreement allowing it to expand its reach and offerings to acquire customers and improve engagement while improving network operation efficiency.

“These latest contracts confirm that customers continue to entrust Evolving Systems to enhance and streamline their BSS and OSS systems related to acquiring, servicing and developing loyalty with their customers and brand. We are excited to see momentum building for our Managed Services delivery model across new and existing geographic regions globally,” said Eric Hatton, Senior Vice President – Solutions, at Evolving Systems.

Click here for the full press release.