Edgewater Fullscope Announces GDPR Management Solution Release

Edgewater Fullscope (NASDAQ:EDGW), a leading provider of Microsoft Dynamics 365, a modern technology platform has released the GDPR Management solution for customer engagement.

The company said that the new solution extends relevant areas of Microsoft Dynamics 365 for customer engagement core functionality to facilitate management of consent and data requests in an end to end process.

As quoted in the press release:

While GDPR will drive many organizational changes, these are three common business scenarios it will drive that can be addressed by the GDPR Management Solution from Edgewater Fullscope:

1. GDPR requires management of data requests. For example, customers can send in requests for information or requests for erasure—the tools in this solution guide the user through the steps of evaluating, researching, and finally complying with the request, storing a record of the actions in case of future audit.
2. The GDPR requires opt-in consent from contacts in order to retain and process their data. The tools in the solution can be easily integrated with outgoing email campaigns and/or a customer self-service portal to track both the initial and ongoing efforts to obtain consent, again keeping a record of contact interactions.
3. Customers wish to update and manage the data that is stored on them. The solution can be extended with the Microsoft Dynamics portal, or a third party portal solution. This allows customers to update their information directly, as well as submit data requests and receive updates on status of their requests.

“Every single one of our customers that in turn has at least one customer in Europe, needs to do something about GDPR, and we have made the process of them addressing compliance much easier and more practical.” says David Kohar, Managing Director at Edgewater Fullscope.

Click here for the full text release.