Virtual Hold Technology Extends Interactive Intelligence PureCloud Callback Capabilities

AKRON, OH–(Marketwired – Jun 2, 2016) – Virtual Hold Technology (VHT) has integrated VHT Cloud™, its cloud-based callback solution, with the Interactive Intelligence PureCloud^® platform. Demos can be seen at the annual Interactive Intelligence INTERACTIONS 2016 customer and partner event; held June 6 to 8 in Indianapolis, Indiana.

VHT Cloud adds patented wait-time estimate technology, mobile interfaces and multiple settings for weekends, holidays, etc. to PureCloud’s basic callback capabilities.

PureCloud is Interactive Intelligence’s latest customer engagement, communications and collaboration cloud solution. Its unique microservice architecture gives customers unsurpassed reliability, scalability and security, along with fast deployment and immediate and continuous delivery of new functionality.

The market leader in the callback space, VHT pioneered advanced callback technology that empowers agents with relevant customer information by providing contextual data before a connection is made. Because VHT Cloud is a simple SaaS solution, it enables rapid deployment across businesses regardless of telephony and/or contact center infrastructure. There is no need to purchase, install and maintain software, creating a very cost-effective solution.

“Why risk lost loyalty and decreased satisfaction by making your customers wait on hold? Regardless of your contact center platform architecture, callback is a viable function that can eliminate one of the most hated aspects of customer service,” said Wes Hayden, CEO of Virtual Hold Technology. “By providing a seamless integration with PureCloud, we’re offering Interactive Intelligence customers an additional option when deploying callback.”

VHT is a member of the Interactive Intelligence Global Alliance Program. Earlier in 2016, a reseller partnership was announced as Interactive Intelligence began offering VHT’s suite of callback solutions.

VHT Cloud is currently used by top retail, travel and insurance companies. Its integration with PureCloud continues VHT’s focus on developing highly flexible, end-to-end solutions. Companies can seamlessly deploy VHT callback within a single or multivendor environment, using the VHT Cloud or on-premises versions. 

About Interactive Intelligence
Interactive Intelligence Group Inc. (NASDAQ: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

About Virtual Hold Technology (VHT)
Virtual Hold Technology (VHT) offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Multichannel solutions provide the opportunity to enrich the brand and deepen the customer relationship with every interaction. Deployed seamlessly within any single or multivendor environment, our virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. To learn more about how Virtual Hold Technology can help transform how you serve your customers, visit https://www.virtualhold.com or email info@virtualhold.com.

VHT and Virtual Hold Technology are trademarks of Virtual Hold Technology. All third-party trademarks mentioned in this document are the property of their respective owners.