Glance Technologies (CSE:GET, OTCQB:GLNNF) announced its plans of upgrading the experience of hotel room service by leveraging on its new ordering and payment technology. As quoted in the release: Ordering room service can often be a frustrating experience for hotel guests. Guests must find a paper menu buried somewhere in their room and dial a … Continued
Glance Technologies (CSE:GET, OTCQB:GLNNF) announced its plans of upgrading the experience of hotel room service by leveraging on its new ordering and payment technology.
As quoted in the release:
Ordering room service can often be a frustrating experience for hotel guests. Guests must find a paper menu buried somewhere in their room and dial a room service phone number, often waiting on hold for an extended period of time. Guests must then communicate their order to staff over the phone, which can present language challenges especially for international guests. Guests frequently wait for long periods of time for their dinner to arrive with no updates on the status of their order. Upon checkout, guests rarely have an itemized dinner bill as room service usually appears as a bulk charge on their bill. Since many customers do not officially check out at the front desk when they leave, consumers are often surprised by the room service charges they see after the fact on their credit card. This can also result in hotels experiencing significant chargebacks and fraud as there is no signature or PIN captured with the transaction.
It is planned that Glance’s Room Service product will allow consumers to securely and conveniently order from their room and pay for their meal using the Glance Pay app on their phone. Users could simply scan or tap a marker in their room, make their desired selections, and pay from their mobile phone. Users would be able to see the status of the order on their device until the food and drinks are delivered to their room. A digital copy of their bill would be available on the user’s device for verification and expense tracking. Users could also access promotions and offers right from within the App, while benefiting from Glance’s powerful loyalty engine. The payments would be protected using Glance’s proprietary and anti-fraud technology.
Hotel operators in the $570 billion global hotel industry1 can benefit from reduced staffing requirements, more accurate order collections, reduced fraud, more promotional opportunities, increased loyalty, and of course better customer experience.
“Glance is planning a room service ordering and payment solution which we believe will significantly improve the experience for hotel guests while improving operations for hotels,” said Desmond Griffin, Glance CEO. “Given the numerous large hotel chains around the world, we believe this product has the potential to scale.”
Glance’s Room Service product will complement its upcoming Order From TableTM and Real-Time BillTM products which work well for hotel restaurants. Glance believes there may be other applications of its products in the hotel industry.
On May 1, 2019, Laura Burke, our Chief Financial Officer, notified Glance of her intention to accept an opportunity at another company. “I have been with Glance from a very early stage and have had the satisfaction of watching it grow from strength to strength. However, for my career development I have taken an opportunity to expand my experience in a new domain. While I leave the company at an exciting time in its development, I remain confident that Glance will continue to deliver value for shareholders and customers alike.”
Ms. Burke’s last day will be June 21, 2019. Until that date, Ms. Burke will continue to serve as Chief Financial Officer to assist in the search for a replacement and an effective transition of her duties. “Laura has been fantastic to work with and we thank Laura for her hard work and commitment to excellence through an exciting journey,” says Desmond Griffin CEO, “The Glance team wishes her the best in her future endeavours and the team looks forward to a continued relationship with her.”
Click here for the full release.