K4Connect Selects Ooma Enterprise To Boost Call Center Efficiency

Ooma (NYSE:OOMA) announced that K4Connect has selected Ooma Enterprise to boost efficiency and responsiveness in the company’s customer support department.

As quoted in the press release:

K4Connectbased in Raleigh, North Carolina, creates enterprise-level smart home, wellness and communication solutions for senior living communities. Through native applications designed specifically for older adults, residents are able to manage many aspects of their lives using smart phones, tablets, or voice-enabled assistants. When residents have questions or concerns, it’s a top priority for K4Connect that these questions – typically surfaced through inbound calls and texts – are answered as quickly as possible.

Ooma Enterprise is a highly customizable and scalable unified-communications-as-a-service (UCaaS) solution for mid-size businesses. Providing a globally distributed, highly reliable architecture with an API-first design, Ooma Enterprise features include custom app integrations, advanced call analytics, desktop and mobile apps, team chat, and more.

“With Ooma Enterprise, a Zendesk ticket is now automatically created whenever one of our associates answers an incoming call or responds to an incoming text message,” said Mike Althoff, director of customer and member success at K4Connect. “We never want members suffering in silence. Ooma Enterprise has allowed us to significantly increase our live answer rate and helps us ensure members get the maximum benefit from our platform.”

K4 Connect was seeking a new provider with enhanced levels of reliability and a white glove approach to customer support, leading the company to Ooma Enterprise.

“We now have an Ooma Enterprise customer success team leader assigned to our account and committed to meeting our needs,” said Althoff. “There’s no run-around with Ooma, and no hidden agenda to push a ‘one size fits all’ product while only pretending to respect the customer’s individual needs.”

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