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New initiative builds on Chase's longstanding commitment to fraud and scam prevention education nationwide.
Scams can happen to anyone. That's why Chase is dedicating November to helping consumers protect themselves.
As consumers prepare for the holiday season, criminals are increasingly using sophisticated tactics to pressure people into sending money, sharing personal information and making decisions they'll later regret.
This November, JPMorganChase is launching Chase Fraud & Scam Prevention Month , a nationwide consumer education initiative designed to help people recognize common scams, avoid in-the-moment mistakes and better protect their money and personal information during the holiday season.
The initiative builds on Chase's longstanding efforts to help consumers navigate fraud and scams through education, awareness and community-based programming. Through its financial wellness initiatives, Chase has served more than 1 million customers and continues to host more than 1,000 fraud and scam prevention workshops annually across the country.
Throughout November, Chase Community Managers will host free educational workshops in all lower 48 states, as Chase continues to expand digital resources and consumer awareness efforts focused on helping people spot scams and take practical steps to protect themselves. Programming will address scams commonly seen during the holiday season, including impersonation scams, package delivery phishing attempts, gift card scams, fake online deals and fraudulent charity solicitations.
"Scammers are constantly adapting their tactics, making education and awareness more important than ever," said Jennifer Roberts, CEO of Consumer Banking at Chase. "For years, JPMorganChase has invested in helping consumers recognize scams, understand warning signs and feel empowered to protect themselves. Chase Fraud & Scam Prevention Month builds on that commitment by providing practical guidance that can help people make safer decisions during the holiday season."
Fraud and scam prevention remains a key component of Chase's broader commitment to consumer financial wellness. Through educational workshops, local partnerships and community outreach, Chase helps communities build financial confidence and stay informed about evolving fraud and scam threats. The firm also works closely with law enforcement to share scam trends and insights and help drive more effective interventions as agencies work to combat financial crime.
Ongoing Fraud and Scam Prevention Efforts
Beyond consumer education, Chase continues to invest in technology, partnerships and customer protections designed to help prevent fraud and scams before they occur.
Scam prevention is embedded throughout the customer experience, from account opening and authentication to payments and customer service interactions. Chase continues to strengthen protections across the customer journey through targeted warnings, risk-based interventions, behavioral science-informed approaches and frontline employee training. These efforts help employees identify potential scams, recognize warning signs and better support customers who may be at risk of fraud or scams.
In addition, the firm continues to invest in next-generation security tools, including expanded use of passkeys and other authentication technologies designed to help defend against phishing, social engineering and account takeover attempts, as well as Trusted Contact Person, which allows customers to designate a trusted adult who may be notified of certain transactions to help guard against potential fraud or financial exploitation.
Earlier this year, JPMorganChase also announced nearly $14 million in philanthropic investments focused on consumer awareness, real-time prevention and victim support.
For more information about Chase's fraud and scam prevention efforts and tips, visit Chase.com/security and attend a local fraud and scam prevention workshop.
About Chase
Chase is the consumer and small business brand of JPMorgan Chase & Co. (NYSE: JPM), a leading financial services firm based in the United States of America with operations worldwide, assets of $5.1 trillion and $372 billion in stockholders' equity as of September 30, 2026. Chase serves more than 88 million consumers and 7.8 million small businesses with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,100 branches in 48 states and the District of Columbia, 14,300 ATMs, mobile, online and by phone. For more information, go to chase.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20261019169076/en/
Kelly Smith
kelly.n.smith@chase.com
