Emerging Technology

Global survey finds overall email volume has increased 34% since last year, without a corresponding increase in cyber security protection

OpenText™ (NASDAQ: OTEX), (TSX: OTEX) released a new report, COVID-19 Clicks: How Phishing Capitalized on a Global Crisis that sheds light on what people know about phishing attacks, what makes them click on a potentially malicious link and overall cybersecurity and cyber resilience habits in the time of COVID-19.

OpenText logo (PRNewsfoto/Open Text Corporation) (PRNewsfoto/Open Text Corporation)

"With mass work from home, an influx of emails and a general 'always connected' attitude, there are more opportunities for cybercriminals than ever before," said OpenText CEO & CTO Mark J. Barrenechea . "We saw phishing URLs impersonating streaming services skyrocket during quarantine, as cybercriminals target people where they are most often. Businesses and consumers must prioritize cyber resilience and recognize that it is everyone's responsibility to protect their data."

The report suggests companies and consumers alike are falsely confident when it comes to cybersecurity. Nearly all respondents worldwide (95%) recognize that phishing remains a problem for companies and consumers, yet more than three quarters (76%) admit to opening emails from unknown senders, with over half (59%) blaming it on the fact that phishing emails look more realistic than ever before. The survey also revealed an opportunity for more security awareness education. Just 59% believe they know what to do to keep their data safe, with nearly one third (29%) admitting they've clicked on a phishing scam in the last year and one in five (19%) confirming receipt of a phishing scam related to COVID-19.

In the report, Dr. Prashanth Rajivan, assistant professor at the University of Washington , offered his perspective on how the COVID-19 pandemic and general increase in working from home could affect individuals' and businesses' cybersecurity status. "Like with distracted driving, working while doing other household chores or even watching TV seems easy enough when doing mundane tasks, such as email processing. But this type of distraction can also make people vulnerable. People might be less likely to properly notice and weigh the risks of a potential phishing message."

Read the full report COVID-19 Clicks: How Phishing Capitalized on a Global Crisis

Key Global Findings:

Phishing risks remain high, with more opportunities as the number of emails increase, workers log into corporate networks remotely and hacks look more real than ever before:

  • On average, survey respondents receive approximately 70 emails per day, a 34% increase over last year. More emails mean more opportunity for attack and more cognitive load to discern what's legitimate and what's a fraudulent request.
  • One in five respondents received a phishing email related to COVID-19.
  • 45% of people are shopping online more often, although 68% believe that there is a greater risk their credit and financial information could be exposed.
  • 42% have accessed their backed-up data to recover a file since COVID-19 began, as more people connect from home on new or additional devices and need to retrieve their files.

Companies and consumers are falsely confident when it comes to cyber safety. Despite knowing the risks, they're still taking chances with their data, and that's impacting their cyber resilience:

  • Only 59% of employees believe they know enough to keep themselves and their personal data safe from cybersecurity attacks.
  • But 64% of employees said they would open an email from their boss first, followed by 23% who would open an email marked as "URGENT" first, underlining people's vulnerability to business email compromise attacks.
  • 22% of respondents admit to clicking a phishing link in their personal email while approximately 14% clicked one in their work email, suggesting employees may let their guard down outside of work.
  • Just 14% said employees are responsible for cyber resilience within their company, with 74% ascribing responsibility to IT or senior leadership.

More education and prevention measures are critical to achieve cyber resilience, especially remote workers who need to access company resources from personal or shared public networks.

  • Even though the pandemic has brought a new reliance on cloud and collaboration services like Microsoft® 365, only 54% of respondents said they or their company backup their Microsoft 365 files , leaving a huge gap in data recovery plans.
  • Only 21% of respondents claim their company has increased cybersecurity training during the pandemic, despite an influx of attacks and more risk associated with a distributed workforce.
  • Just 60% think their company is cyber resilient, demonstrating a general lack of confidence in what companies are doing to help protect consumers and employees from hackers.
  • 81% of people take steps to determine if an email is malicious, but one third still admit they've clicked on a scam in the last year.
    • 64% look at the sender address
    • 64% check if the email contains suspicious attachments
    • 56% look for misspellings or bad punctuation in the email
    • 45% check the link address (by hovering over link)
    • 29% do an internet search for the sender's name/company
  • 14% of respondents admit they do nothing to determine if a message is malicious – these employees need to be identified and given additional cybersecurity training and coaching.

Additional Resources

Report Methodology:
Webroot, an OpenText company, partnered with Lewis Research to survey 7,000 office professionals from the U.S., U.K., Japan , Germany , France , Italy , Australia and New Zealand in June 2020 .

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com .


Cision View original content to download multimedia: http://www.prnewswire.com/news-releases/phishing-in-a-pandemic-1-in-4-americans-received-a-covid-19-related-phishing-email-301134037.html

SOURCE Open Text Corporation

News Provided by PR Newswire via QuoteMedia

OpenText Recognized as a Leader in 2022 Aspire CCM-CXM Leaderboard for Communications Experience Platform and AnyPrem CCM Software

OpenText marks fifth year as market leader underpinned by investments in AI, content services and customer data platforms to drive Customer Experience Management (CXM) integration

OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced OpenText Experience Platform for Communications solution has been recognized as a Leader in the 2022 Aspire Leaderboard™ for Communications Experience Platform (CXP) . Additionally, OpenText market leading Customer Communications Management (CCM) product, OpenText Exstream has been named a leader in AnyPrem CCM Software . This is the fifth year OpenText ™ has been named a leader on the Aspire Leaderboard.

News Provided by PR Newswire via QuoteMedia

Keep reading...Show less

Quarterly Activities Report to 30 June 2022

SensOre (ASX: S3N) aims to become the top performing global minerals targeting company through deployment of big data, artificial intelligence (AI)/machine learning technologies and geoscience expertise. AI-targets are leveraged through SensOre’s three business divisions: Technology, Services & Exploration.

Keep reading...Show less

SensOre Quarterly Cash Flow Report

SensOre (ASX: S3N) has released its Quarterly Cash Flow Report.

Keep reading...Show less

OpenText Launches Three New Solutions on Salesforce AppExchange

Companies will benefit from access to OpenText information management solutions on the world's leading enterprise cloud marketplace

OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced the addition of three new solutions on the Salesforce AppExchange, bringing its total number of AppExchange offerings to six and enabling customers of any size to benefit from the governance, productivity, and efficiency of the OpenText content services platform.

News Provided by PR Newswire via QuoteMedia

Keep reading...Show less

OpenText to Report Fourth Quarter and Fiscal Year 2022 Financial Results on Thursday, August 4, 2022

- Open Text Corporation (NASDAQ: OTEX), (TSX: OTEX), announced today that financial results for its fourth quarter and fiscal year 2022 will be released on Thursday, August 4, 2022 at approximately 4:00 p.m. ET .

OpenText logo (PRNewsfoto/Open Text Corporation) (PRNewsfoto/Open Text Corporation)

Teleconference Call

Mark J. Barrenechea , OpenText CEO & CTO, and Madhu Ranganathan , OpenText EVP, CFO will host a conference call on August 4, 2022 at 5:00 p.m. ET to discuss the company's financial results.


Thursday, August 4, 2022


5:00 p.m. ET/2:00 p.m. PT


60 minutes


1-800-319-4610 (toll-free)
+1-604-638-5340 (international)

Investors should dial in approximately 10 minutes before the teleconference is scheduled to begin. A replay of the call will be available beginning August 4, 2022 at 7:00 p.m. ET through 11:59 p.m. on August 18, 2022 and can be accessed by dialing 1-855-669-9658 (toll-free) or +1-604-674-8052 (international) and using passcode 9157 followed by the number sign.

For more information or to listen to the call via webcast, please visit: https://investors.opentext.com/events-and-presentations .

About OpenText

OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud-Editions. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com .

Copyright ©2022 Open Text. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text. All rights reserved. For more information, visit: https://www.opentext.com/who-we-are/copyright-information .


Cision View original content to download multimedia: https://www.prnewswire.com/news-releases/opentext-to-report-fourth-quarter-and-fiscal-year-2022-financial-results-on-thursday-august-4-2022-301582547.html

SOURCE Open Text Corporation

News Provided by PR Newswire via QuoteMedia

Keep reading...Show less

Christian Blind Mission Automates Donor Communications with OpenText

International charity leverages cloud-native communications solution to engage donors, adapt to distributed work and improve efficiencies globally

OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced Christian Blind Mission has implemented its leading Customer Communications Management (CCM) software, OpenText Exstream™, to personalize and automate hundreds of thousands of essential donor communications, increasing efficiency and improving donor relations around the world.

News Provided by PR Newswire via QuoteMedia

Keep reading...Show less

Latest Press Releases

Related News