Syntheia CEO Tony Di Benedetto Touts AI Innovation in Customer Call Center Application

Syntheia (CSE:SYAI) is banking on artificial intelligence (AI) and machine learning to revolutionize the way companies engage with their customers, the company’s chairman and CEO, Tony Di Benedetto, said in an interview.

“We built a platform, essentially, to act as a virtual agent which integrates into call centers. It's pretty much any type of phone system (that) engages with end users and interacts with them and avoids the on-hold process,” he explained.

Di Benedetto said Syntheia’s conversational AI platform is a solution to common challenges customers encounter when calling into a service provider’s call center or customer service department.

“How many times do you call your local telephone company, or a cable company or any kind of service provider and you go on a perpetual hold?" the Syntheia chief executive questioned.

“Syntheia is a conversational AI platform ... focused on engaging clients, end users with conversations."

Syntheia's innovation lies in its ability to act as a virtual agent within call centers, facilitating immediate and effective communication with end users. This transition not only enhances customer satisfaction, but also significantly reduces the operational burden on companies. Di Benedetto illustrated this point, citing a case study where Syntheia achieved “six weeks worth of traditional work in three hours,” a testament to AI’s potential to revolutionize customer service.

“Our main markets are call centers, hospitality, automotive for car dealerships. We've been working with (the) financial industry, (and) any kind of industry where you're essentially dealing with people on the phone.

“A lot of large companies (have) built these tremendous online website platforms to allow interaction for clients. But people still want to call in … and what Syntheia does is access your frontline so it learns as you continue using it, which is very remarkable if you actually see the platform in use. And the more you utilize it, the more it learns,” Di Benedetto said.

Watch the full interview with Tony Di Benedetto, CEO of Syntheia, above.