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Market leadership for sixth consecutive year, strengthened by AI investments and Total Experience vision
OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023 Aspire Leaderboard™ update, which showcases the best customer communications management (CCM) and customer experience management (CXM) software vendors. OpenText received among the strongest scores in platform strength, software capabilities, market presence, company vision and technical strategy when compared against nine other software vendors in this space.
Aspire, an analyst and strategic consultancy firm specializing in Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Vendors are mapped across six interactive, digital grids that form the Aspire Leaderboard—the industry's only interactive vendor comparison tool that helps enterprises determine the best software vendor solutions based on their specific business needs.
"This recognition is a testament to our ongoing commitment to reshaping the landscape of customer communications and experience," said Muhi Majzoub, Chief Product Officer and EVP, OpenText. "The combined elements of our integrated Experience Cloud platform, the recent launch of our AI framework and our innovative cloud strategy, converge to not only meet, but redefine the evolving demands of today's market, to deliver personalized customer communication journeys at scale."
"Through our work with OpenText, we've achieved our goal of combining a slick digital channel with personalized, employee-led customer service. From the moment a customer engages with us through any of our channels, they are kept in the loop on every step of the order cycle," said Michael Sarrasin, Product Lead, Manutan. "OpenText is the ideal communications platform for a dynamic, fast-growing company like Manutan. Our OpenText solutions are helping bring us closer to our customers."
"OpenText is increasingly positioning itself as a vendor offering a best-of-suite platform in the converging CCM-CXM space," said Kaspar Roos , Founder and CEO, Aspire. "As businesses search for ways to holistically manage communications and digital experiences across the entire customer lifecycle, OpenText – with its wide range of capabilities – is in an excellent position to capitalize on this growing market demand."
The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging, and data for customer experience management in one cohesive platform. OpenText recently launched OpenText Experience Aviator within OpenText Exstream, transforming customer communications and elevating digital experiences through advanced LLM and generative AI for personalized content creation.
Access the Aspire Leaderboard here.
Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire's consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard.
About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at http://www.aspireccs.com .
About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit opentext.com
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Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website ( https://investors.opentext.com ). Such social media channels may include the Company's or our CEO's blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.
Copyright © 2023 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents .
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