Pega Extends Cloud Choice Through Expanded Collaboration With AWS

Pegasystems (NASDAQ:PEGA) has announced that it has strengthened its relationship with Amazon Web Services (AWS) to provide customers with more options for deploying Pega software on AWS.
As quoted in the press release:

The extended collaboration enables seamless integration between Pega^® Customer Service – Pega’s artificial intelligence-based customer service management solution for personalized, real-time customer interactions – and Amazon Connect – a cloud-based contact center management service for businesses. Pega clients can now embed the Amazon Connect experience directly into Pega Customer Service to provide agents with full customer context and the ability to easily manage telephone-based interactions.
In addition, this collaboration extends Pega’s mission to provide its customers with true cloud choice. Clients can choose to run on Pega^®Cloud – Pega’s fully managed cloud platform powered by AWS and optimized for Pega software – or seamlessly deploy Pega technology directly on their own AWS cloud, maintaining full control of their environment with Pega support. Pega clients running Pega^® Platform or Pega’s suite of customer engagement applications on client-managed AWS instances have 24/7 access to Pega’s global support team.
These enhancements build on a seven-year relationship with AWS, which continues to provide the cloud services for Pega Cloud, providing customers with quality, speed, and overall ease of use.
Pega’s enhanced cloud capabilities will be demoed in the Tech Pavilion at PegaWorld 2017 to be held June 4-7 at the MGM Grand in Las Vegas. For more information, visit: https://www.pega.com/events/pegaworld.

Click here to read the full press release.